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Utility assistance

2015-2016 Utility Payment Assistance Application


Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.

To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the Federal Poverty Guidelines. For a family of four, that equals an annual income of $36,375.

To schedule an appointment, to re-certify PIPP Plus or for any services if you are not in disconnect status please call Community Action Partnership’s 24-hour appointment line at 1-866-504-7379 beginning each day at 6 a.m. Due to the amount of calls several attempts may be needed.

View the Customer Documentation Checklist

Montgomery County Partner Agencies: Go here for information customers must bring if you are referring them to the PIPP Plus/Winter Crisis Programs.

Walk-in Procedure

Customers may not wait in line to be seen as a walk-in.

The Walk-in Hotline will assist:

  • Customers who are scheduled for disconnect within three days;
  • Customers who are currently shut off;
  • Customers who are transferring or applying for new service:
  • Customers using bulk fuel, propane or bottled gas or solid fuels must have a tank which contains 25 percent or less of its capacity.

The hotline is available Monday through Friday from 4 to 6 p.m. Households will receive a timeslot to come to 719 S. Main St., Dayton, Ohio 45402 for assistance Monday through Friday from 8 to 9 a.m.

The CAP HEAP toll-free Walk-in Hotline telephone number is 1-866-504-7379.

Customers who falisify their account status will not bee seen.

HEAP Summer Crisis Program

The Summer Crisis Program, which provides electric bill payment assistance to eligible families, will continue through Monday, Aug. 31, or until funds are depleted. Community Action Partnership will provide assistance to households with incomes at or below 175 percent of the 2015 Federal Poverty Guidelines. Yearly household income for a family of four may not exceed $42,437.50. The maximum benefit amount is $250 for customers of regulated utilities.

There is a change in who is eligible for the Summer Crisis Program. Due to limited funds, customers currently enrolled in the PIPP Plus Payment Program may not receive a monetary benefit for the Summer Crisis Program.

Customers who are currently on PIPP Plus are not eligible for a SCP monetary benefit. However, if a customer had been on PIPP Plus in the past and currently is no longer in the program and does not have outstanding PIPP Plus default or arrearages they are eligible for the Summer Crisis Program.

If a customer was on PIPP Plus in the past and currently is no longer in the program but does have an outstanding PIPP Plus default/arrearages they are not eligible for the Summer Crisis Program.

Summer Crisis funds may be used for one payment for the current electric bill, or a utility account deposit, transfer of service, or disconnect fees.

Due to funding restrictions, room air conditioners will not be distributed this year. However, eligible households with central air conditioning in need of repair may receive a repair benefit of up to $250. The benefit may be used to repair a central or whole-house air conditioner. Repairs must be made by a qualified, insured cooling unit technician. A co-payment may be necessary to cover the entire amount of the repair cost.

Individuals under age 60 with a documented medical condition may be eligible for benefits. They must provide documentation of their condition signed by a licensed physician or registered nurse practitioner. Households meeting the income guidelines may also qualify for assistance if they have a member age 60 or older. No medical documentation is required.

Those wishing to apply for the Summer Crisis Program will need to provide:

  • Income for the primary applicant and all household members age 18 or older;
  • Social Security numbers for the primary applicant and all household members;
  • Proof of medical condition documentation signed by a licensed physician or registered nurse practitioner (if applicable);
  • Current electric and gas bills.

Montgomery County residents may make an appointment for the Summer Crisis Program by calling the automated appointment line at 1-866-504-7379. Due to the volume of calls, several attempts may be needed. For more information, call 1-800-282-0880.

HEAP Winter Crisis Program

Through the Winter Crisis Program, eligible households in emergency situations may qualify to receive once per heating season up to $175 for a utility emergency. In addition, those with a 10-day or less supply of bulk fuel may also qualify to receive up to $750 in assistance. The Winter Crisis Funds can pay a customer's initial payment for the Perentage of Income Payment Plan Plus (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit.

Income Eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $41,738 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.

Proof of citizenship or alient status is required for the primary applicant. United States citizens will be eligible by providing a birth certificate, baptismal record, or U.S. passport. Those born outside the United States, naturalized citizens or aliens must provide one of the following:

  • Naturalization papers/certification of citizenship;
  • Permanent visa;
  • Birth certificate or hospital birth record;
  • U.S. passport;
  • INS ID card;
  • Military service record;
  • Indian census record;
  • Voter registration card.

Montgomery County customers may call 1-866-504-7379 beginning at 6 a.m. to make an re-certify their PIPP Plus status and apply for the Winter Crisis Program. Several attempts may be required to make an appointment due to the high volume of calls.

Customers may be seen at 719 S. Main St. or at 5250-A N. Dixie Drive in Dayton. Customers must bring all of the following items to their appointment.

If a household member or head of household states they have no income and are being supported by another housheold member who has income, they must complete the "Zero Income Self-Declaration Section" of the appllcation form. If a household member is receiving help from a non-household member, the application must include a notartized letter from that person stating how much and how often money is provided, how the bill is paid, and if the money is a loan or a gift.

Households reporting zero income who were not required to file taxes can request a copy of a "Verification of Non-Filing Status Transcript" by calling 1-800-829-1040 or faxing 1-859-669-3592.

All applications are subject to random audit for accuracy and truthfulness. For more information about the Winter Crisis Program, go here or call 1-800-282-0880..


Community Action Partnership
Montgomery County
719 S. Main Street
Dayton, OH 45402
(937) 341-5000

Community Action Partnership of the Greater Dayton Area • All Rights Reserved
Main Office: 719 South Main Street, Dayton, OH 45402 • 937-341-5000 •

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