PERCENTAGE OF INCOME PAYMENT PLAN (PIPP) PLUS
Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.
To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the Federal Poverty Guidelines. For a family of four, that equals an annual income of $36,450.
HEAP Summer Crisis Program
The Summer Crisis Program, which provides electric bill payment assistance to eligible families, ended Aug. 31. Community Action Partnership will provide assistance to households with incomes at or below 175 percent of the Federal Poverty Guidelines. For a family of four, this is a yearly household income of $42,525. The maximum benefit amount is $300 for customers of regulated utilities.
Customers currently enrolled in the PIPP Plus Payment Program may not receive a payment from the Summer Crisis Program. Summer Crisis funds may be used for one payment for the current electric bill, or a utility account deposit, transfer of service, or disconnect fees.
Community Action Partnership and Lowe’s will distribute air conditioners to eligible households who have not received an air conditioner between 2013 and 2015. Households meeting the income guidelines may also qualify for assistance if they have a member age 60 or older.
Individuals with a documented medical condition may be eligible for benefits. They must provide documentation of their condition signed by a licensed physician or registered nurse practitioner.
Those wishing to apply for the Summer Crisis Program will need to provide:
Appointment Scheduling Procedure
Same Day Appointments
All CAP HEAP appointments must be scheduled through the toll-free automated line at 1-866-504-7379.
This process has been established to assist:
The automated line is open for scheduling Monday-Friday starting at 6:00 a.m. until full. (6:00 a.m. is for appointments on the same day with a time slot that begins at 1:00 p.m.)
The automated line is also scheduling appointments at 4:00 p.m. until full for customers who need to apply/re-verify PIPP Plus or receive Winter Crisis assistance (4:00 p.m. appointments will be scheduled 14 days out with a time slot that begins at 8:00 a.m.).
ALL APPOINTMENTS MUST BE SCHEDULED THROUGH AUTOMATED LINE.
The CAP HEAP toll-free appointment line is 1-866-504-7379.
Customers who falsify their account status will not be seen.
For more information, visit www.energyhelp.ohio.gov or call 1-800-282-0880.
HEAP Winter Crisis Program (ended March 31, 2016)
The Community Action Partnership of the Greater Dayton Area will again provide emergency energy payment assistance this winter for eligible households. The Winter Crisis Program continues through Thursday, March 31, 2016, or until funds are depleted.
Under the Winter Crisis Program, eligible households may receive a one-time payment of up to $175 for a utility emergency and $750 for bulk fuel. The Winter Crisis funds can pay a customer’s initial payment for the Percentage of Income Payment Plan (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit. Users of bulk fuel, propane or bottled gas or solid fuels may also be eligible for assistance. A customer may receive a delivery of fuel if their tank contains 25 percent or less of its capacity.
Income eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $42,437.50 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.
Montgomery County customers may call 1-866-504-7379 beginning at 6 a.m. to make an appointment to re-certify their PIPP Plus status and apply for the Winter Crisis Program. Several attempts may be required to make an appointment due to the high volume of calls.
Customers may be seen at 719 S. Main St. in Dayton or at 5250-A N. Dixie Dr. in Dayton. Customers should be aware of the following new procedures:
A next day appointment procedure has been established to assist
All appointments must be scheduled through the toll-free automated line at 1-866-504-7379. The line for next day appointments is available Monday through Friday from 4-6 p.m. Customers with next day appointments will be seen at 719 S. Main St. from 8-9 a.m. Monday through Friday.
All applications are subject to random audit for accuracy and truthfulness. For more information about the Winter Crisis Program, visit www.energyhelp.ohio.gov or call 1-800-282-0880.
Community Action Partnership