Utility assistance
PERCENTAGE OF INCOME PAYMENT PLAN (PIPP) PLUS
Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.
To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the federal poverty guidelines. For a family of four, that equals an annual income of $33,525.
To schedule an appointment, please call Community Action Partnership’s 24-hour appointment line at 1-866-504-7379. For those without an appointment, walk-ins are seen Monday through Friday beginning at 8 a.m. at:
Community Action Partnership
719 S. Main Street
Dayton, Ohio 45402
We see as many walk-in customers as we can each day. However, not all walk-in customers are guaranteed to be seen.
HEAP Winter Crisis Program
Through the Winter Crisis Program, eligible households in emergency situations may qualify to receive once per heating season up to $175 in payment assistance to help maintain, restore, transfer or initiate their utility services. In addition, those with a 10-day or less supply of bulk fuel may also qualify to receive up to $750 in assistance. Those households serviced by a regulated utility company such as Dayton Power & Light or Vectren Energy Delivery Services of Ohio must sign up for the Percentage of Income Payment Plan (PIPP Plus) or another payment plan in order to receive emergency assistance. This program can also help pay for heating system repairs in limited situations.
There are some changes to the PIPP Plus program this year. To re-enroll in the PIPP Plus program, customers will be required to pay up to $50 to their electric and/or gas utility after receiving the Winter Crisis assistance. This payment must be made within five days of re-enrolling in the PIPP Plus program. Customers should make sure they can make the $50 co-payment before they try to re-enroll in PIPP Plus.
Customers may call 1-866-504-7379 to make an appointment at the Dayton Job Center or the agency's satellite office at 1912 Needmore Rd., Dayton, Ohio. A limited number of walk-in customers will be seen at:
Community Action Partnership
719 S. Main Street
Dayton, Ohio 45402
Walk-ins are seen Monday through Friday beginning at 8 a.m. We see as many walk-in customers as we can each day. However, not all walk-in customers are guaranteed to be seen.
HEAP Summer Crisis Program
The program provides assistance with summer cooling for income eligible elderly households or for customers with household members with medical conditions. Households with a member age 60 or over may be eligible for assistance with the current electric bill. A disconnect notice is not required. Persons with a documented medical condition may also be eligible for electric bill payment assistance or a free air conditioner. The Summer Crisis Program runs from July 1 through August 31, or until all funda are exhausted.
To schedule an appointment, please call the 24-hour appointment line at 1-866-504-7379. For those without an appointment, a limited number of walk-ins are seen Monday through Friday at beginning at 7 a.m. at:
Community Action Partnership
719 S. Main Street
Dayton, Ohio 45402.
In addition, All PIPP/HEAP services are provided Monday through Friday by appointment only at:
The Job Center
1111 Edwin C. Moses Blvd.
Dayton, Ohio 45402
Needmore Satellite Office
1912 Needmore Rd.
Dayton, Ohio 45414
Click here for documentation required to process your application
Community Action Partnership
Montgomery County
719 S. Main Street
Dayton, OH 45402
(937) 341-5000
