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Utility assistance

2014-2015 Utility Payment Assistance Application


Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.

To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the Federal Poverty Guidelines. For a family of four, that equals an annual income of $36,375 under the 2015 guidelines and $35,775 under the 2014 guidelines..

To schedule an appointment, to re-certify PIPP Plus or for any services if you are not in disconnect status please call Community Action Partnership’s 24-hour appointment line at 1-866-504-7379 beginning each day at 6 a.m.

View the Customer Documentation Checklist

Montgomery County Partner Agencies: Go here for information customers must bring if you are referring them to the PIPP Plus/Winter Crisis Programs.

Walk-in Procedure

Customers may not wait in line to be seen as a walk-in.

The Walk-in Hotline will assist:

  • Customers who are scheduled for disconnect within three days;
  • Customers who are currently shut off;
  • Customers who are transferring or applying for new service:
  • Customers using bulk fuel, propane or bottled gas or solid fuels must have a tank which contains 25 percent or less of its capacity.

The hotline is available Monday through Friday from 4 to 6 p.m. Households will receive a timeslot to come to 719 S. Main St., Dayton, Ohio 45402 for assistance Monday through Friday from 8 to 9 a.m.

The CAP HEAP toll-free Walk-in Hotline telephone number is 1-866-504-7379.

Customers who falisify their account status will not bee seen.

HEAP Winter Crisis Program

The Winter Crisis Program continues through Tuesday, March 31, 2015, or until funds are depleted.

Through the Winter Crisis Program, eligible households in emergency situations may qualify to receive once per heating season up to $175 for a utility emergency. In addition, those with a 10-day or less supply of bulk fuel may also qualify to receive up to $750 in assistance. The Winter Crisis Funds can pay a customer's initial payment for the Perentage of Income Payment Plan Plus (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit.

Income Eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $41,738 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.

Proof of citizenship or alient status is required for the primary applicant. United States citizens will be eligible by providing a birth certificate, baptismal record, or U.S. passport. Those born outside the United States, naturalized citizens or aliens must provide one of the following:

  • Naturalization papers/certification of citizenship;
  • Permanent visa;
  • Birth certificate or hospital birth record;
  • U.S. passport;
  • INS ID card;
  • Military service record;
  • Indian census record;
  • Voter registration card.

Montgomery County customers may call 1-866-504-7379 beginning at 6 a.m. to make an re-certify their PIPP Plus status and apply for the Winter Crisis Program. Several attempts may be required to make an appointment due to the high volume of calls.

Customers may be seen at 719 S. Main St. or at 5250-A N. Dixie Drive in Dayton. Customers must bring all of the following items to their appointment.

If a household member or head of household states they have no income and are being supported by another housheold member who has income, they must complete the "Zero Income Self-Declaration Section" of the appllcation form. If a household member is receiving help from a non-household member, the application must include a notartized letter from that person stating how much and how often money is provided, how the bill is paid, and if the money is a loan or a gift.

Households reporting zero income who were not required to file taxes can request a copy of a "Verification of Non-Filing Status Transcript" by calling 1-800-829-1040 or faxing 1-859-669-3592.

All applications are subject to random audit for accuracy and truthfulness. For more information about the Winter Crisis Program, go here or call 1-800-282-0880.

HEAP Summer Crisis Program

Summer Crisis Funds may be used for customers enrolling in PIPP Plus for the first time, or for those customers in PIPP PLus default status. These customers ages 18-59 are eligible for payment assistance and/or an air conditioner if the household has not received an air conditioner in the last three years.

They must also have a documented medical condition to qualify for assistance. The medical condition must be verified by a licenseed physician or registered nurse practitioner's document which states, "Due to an illness, this client would benefit from continued electric service and/or air conditioning."

Households meeting the income guidelines may also qualify for assistance if they have a member age 60 or older. No medical documentation is required.

In order to apply for assistance, customers must provide:

  • Income for the primary applicant and all household members over age 18;
  • Social Security Cards for the primary applicant and all household members;
  • Documented proof of a chronic medical condition signed by a licensed physician or registered practitioner (if applicable);
  • Current electric and gas bills;
  • Disconnection notice in the name of a current household member (if applicable).


Community Action Partnership
Montgomery County
719 S. Main Street
Dayton, OH 45402
(937) 341-5000

Community Action Partnership of the Greater Dayton Area • All Rights Reserved
Main Office: 719 South Main Street, Dayton, OH 45402 • 937-341-5000 •

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