PERCENTAGE OF INCOME PAYMENT PLAN (PIPP) PLUS
Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.
To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the federal poverty guidelines. For a family of four, that equals an annual income of $33,525.
To schedule an appointment to re-certify PIPP Plus or for any services if you are not in disconnect status, please call Community Action Partnership’s appointment line at 1-866-504-7379 beginning each day at 6 a.m.
Montgomery County Partner Agencies: Go here for information customers must bring if you are referring them to the PIPP Plus/Winter Crisis Programs.
New Walk-In Procedure
Community Action Partnership will no longer have customers waiting in line to be seen as a walk-in.
The Walk-In Hotline will assist:
The new hotline will be staffed Monday through Friday from 4 to 6 p.m. Households will receive a timeslot to come to 719 S. Main St.,. Dayton, Ohio 45402 for assistance Monday through Friday from 8 to 9 a.m.
The CAP HEAP toll-free Walk-in Hotline telephone number is 1-866-504-7379.
Customers who falsify their account status will not be seen.
HEAP Winter Crisis Program
The Community Action Partnership of the Greater Dayton Area will again provide emergency energy payment assistance this winter for eligible households. The Winter Crisis Program begins Friday, Nov. 1, 2013 and continues through Monday, March 31, 2014, or until funds are depleted.
Under the Winter Crisis Program, eligible households may receive a one-time payment of up to $175 for a utility emergency and $750 for bulk fuel. The Winter Crisis funds can pay a customer’s initial payment for the Percentage of Income Payment Plan (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit. Users of bulk fuel, propane or bottled gas or solid fuels may also be eligible for assistance. A customer may receive a delivery of fuel if their tank contains 25 percent or less of its capacity.
Income eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $41,212.50 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.
Montgomery County customers may call 1-866-504-7379 to make an appointment. However, several attempts may be required to make an appointment due to the high volume of calls.
Customers may be seen at 719 S. Main St. in Dayton or at the Dayton Job Center, 1111 S. Edwin C. Moses Blvd. Customers must bring all of the following items to their appointment:
If a household is claiming no income for the past three months, then documentation must be provided to show how the household has been supported for the last three months. Anyone providing support for a household must provide a notarized statement of support that specifies the type of support provided, dollar amounts, and the time period of support.
HEAP Summer Crisis Program
The Summer Crisis Program, which provides electric bill payment assistance to eligible families, begins Monday, July 1. The program will continue through Saturday, Aug. 31, 2013, or until funds are depleted.
Community Action Partnership will provide assistance to households with incomes up to 175 percent of the 2013 Federal Poverty Guidelines. Yearly household income for a family of four may not exceed $41,212.50.
To make an appointment for the Summer Crisis Program, call the automated appointment line at 1-866-504-7379. For more information, call the Home Energy Assistance Department (HEAP) at (937) 341-5000 ext. 114.
Community Action Partnership