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2016-2017 Utility Payment Assistance Application


Households enrolled in PIPP should be aware that the program is now PIPP Plus. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.

To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the Federal Poverty Guidelines. For a family of four, that equals an annual income of $36,450.

To schedule an appointment, to re-certify PIPP Plus or for any services if you are not in disconnect status call Community Action Partnership Greene County at (937) 376-7747.

HEAP customers: go here for information on the documentation you need for your appointment. Brochure

HEAP Summer Crisis Program

The Summer Crisis Program, which provides electric bill payment assistance to eligible families, ended Aug. 31. Community Action Partnership will provide assistance to households with incomes at or below 175 percent of the Federal Poverty Guidelines. For a family of four, this is a yearly household income of $42,525. The maximum benefit amount is $300 for customers of regulated utilities.

Customers currently enrolled in the PIPP Plus Payment Program may not receive a payment from the Summer Crisis Program. Summer Crisis funds may be used for one payment for the current electric bill, or a utility account deposit, transfer of service, or disconnect fees.

Community Action Partnership and Lowe’s will distribute air conditioners to eligible households who have not received an air conditioner between 2013 and 2015. Households meeting the income guidelines may also qualify for assistance if they have a member age 60 or older.

Individuals with a documented medical condition may be eligible for benefits. They must provide documentation of their condition signed by a licensed physician or registered nurse practitioner.

Those wishing to apply for the Summer Crisis Program will need to provide:

  • Income for the primary applicant and all household members age 18 or older;
  • Social Security cards and ID for the primary applicant and all other household members age 18 or over;
  • Proof of medical condition documentation signed by a licensed physician or registered nurse practitioner (if applicable);
  • Current electric and gas bills.

Greene County residents may make an appointment for the Summer Crisis Program by calling (937) 376-7747.

For more information, call 1-800-282-0880.

HEAP Winter Crisis Program

The Community Action Partnership of the Greater Dayton Area will again provide emergency energy payment assistance this winter for eligible households. The Winter Crisis Program begins Monday, Nov. 2, 2015 and continues through Thursday, March 31, 2016, or until funds are depleted.

Under the Winter Crisis Program, eligible households may receive a one-time payment of up to $175 for a utility emergency and $750 for bulk fuel. The Winter Crisis funds can pay a customer’s initial payment for the Percentage of Income Payment Plan (PIPP Plus), a PIPP Plus default, a reconnection fee or a deposit. Users of bulk fuel, propane or bottled gas or solid fuels may also be eligible for assistance. A customer may receive a delivery of fuel if their tank contains 25 percent or less of its capacity.

Income eligibility for the Winter Crisis Program is 175 percent of the Federal Poverty Guidelines. For a family of four, household income cannot exceed $42,437.50 a year. They must be on PIPP Plus or sign up for PIPP Plus or another payment plan.

Greene County customers may call 1-866-504-7379 beginning at 6 a.m. to make an appointment to re-certify their PIPP Plus status and apply for the Winter Crisis Program. Several attempts may be required to make an appointment due to the high volume of calls.

Customers may be seen at the new Greene County office at 469 Dayton Ave. in Xenia. Customers should be aware of the following new procedures:

  • If you attend college, you must provide a current tuition/fee bill and a financial aid breakdown showing grants, loans, scholarships and other sources of financial aid.
  • If your income is zero, you must provide proof of your last source of income.
  • If you are a renter, you must provide a copy of your current lease and landlord’s name, address and telephone number.
  • If you live in HUD/government-assisted housing, you must provide a Tenant Eligibility and rent Procedures Form (HUD) or Housing Voucher Notice of Rent Change Form (Section 8).

All applications are subject to random audit for accuracy and truthfulness. For more information about the Winter Crisis Program, visit or call 1-800-282-0880.

Community Action Partnership Greene County
469 Dayton Avenue
Xenia, OH 45385
(937) 376-7747
(937) 427-3377

Community Action Partnership of the Greater Dayton Area • All Rights Reserved
Main Office: 719 South Main Street, Dayton, OH 45402 • 937-341-5000 •

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