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Households enrolled in PIPP should be aware that the program changed to PIPP Plus on November 1. Under PIPP Plus, eligible customers pay six percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities. Customers in all-electric homes pay 10 percent or $10, whichever is greater. These payments remain the same for 12 months when the customer's income is reverified.

To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the federal poverty guidelines. For a family of four, that equals an annual income of $33,525.

To re-enroll in the PIPP Plus program, customers will be required to pay up to $50 to their electric and/or gas utility after receiving the Winter Crisis assistance. This payment must be made within five days of re-enrolling in the PIPP Plus program. Customers should make sure they can make the $50 co-payment before they try to re-enroll in PIPP Plus.

HEAP Winter Crisis Program

Through the Winter Crisis Program, eligible households in emergency situations may qualify to receive once per heating season up to $175 in payment assistance to help maintain, restore, transfer or initiate their utility services. In addition, those with less than a 10-day or less supply of bulk fuel may also qualify to receive up to $750 in assistance. The program begins November 1 and runs until March 31, or until all funds have been depleted. Those households serviced by a regulated utility company such as Dayton Power & Light or Vectren Energy Delivery Services of Ohio must sign up for the Percentage of Income Payment Plan (PIPP) Plus or another payment plan in order to receive emergency assistance. This program can also help pay for heating system repairs in limited situations.

Following a two-year transition period, PIPP Plus rules will be fully implemented this year. A PIPP Plus customer with a disconnect notice can use the $175 payment to get their service reconnected. However, in order to stay on PIPP Plus, the customer must make up any PIPP Plus payments they have missed.

If the customer is unable to clear the PIPP Plus arrearage, they will still be reconnected and put on one of the standard payment plans. Once the customer retires the arrearage, he or she may return to PIPP Plus.

Greene County customers may call 1-866-504-739 to make an appointment at the Greene County office, 1855 Bellbrook Rd., Xenia, Ohio. A limited number of walk-in customers will be seen Monday through Friday from 9 to 10:30 a.m.

HEAP Summer Crisis Program

The Summer Crisis Program, which provides electric bill payment assistance to eligible families, is underway. In previous years the program, administered by the Community Action Partnership of the Greater Dayton Area, began in July. Due to the milder winter and more people signing up for the PIPP Plus payment program, additional funds are available for the Summer Crisis Program. The program will continue through Friday, Aug. 31, 2012.

This year, for the first time, households with a disconnection notice will qualify for assistance if the household income meets the program guidelines. Household income must be at or below 200 percent of the Federal Poverty Guidelines, which is $46,100 for a family of four.

Also eligible for assistance are households with a member whose doctor has verified that they would benefit from having an air conditioner. Households with a member age 60 or over may also qualify.

Eligible customers may receive up to $250 for an emergency payment and/or air conditioner. In order to apply for assistance, customers must provide:

  • Income for the primary applicant and all household members over age 18.
  • ID and Social Security Cards for the primary applicant and all household members.
  • Documented proof of a chronic medical condition signed by a licensed physician or registered practitioner (if applicable).
  • Individuals that will benefit from assistance from medical equipment powered by electricity (if applicable).
  • Disconnection notice in the name of a current household member (if applicable).

For more information on the Summer Crisis Program or to make an appointment, contact Community Action Partnership at (937) 376-7747.

Click here for documentation required to process your application

Click here for Income Guidelines for Summer Crisis Program


Community Action Partnership Greene County
1855 Bellbrook Road
Xenia, OH 45385
(937) 376-7747
(937) 427-3377

Community Action Partnership of the Greater Dayton Area • All Rights Reserved
Main Office: 719 South Main Street, Dayton, OH 45402 • 937-341-5000 •

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